FAQ
❓ Frequently Asked Questions (FAQ)
💳 What payment methods do you accept?
We gladly accept all major credit cards for a smooth and secure checkout.
📦 When will my order ship?
Once your order is placed and payment is verified, please allow 1–2 business days for processing and dispatch.
During peak seasons, processing may take up to 5 business days.
🚚 How long will it take to receive my order?
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Domestic US delivery: 3–7 business days
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Worldwide delivery: 7–15 business days
⚠️ Due to the current pandemic, some regions may experience delays of up to 4 weeks.
✏️ Can I change or cancel my order?
If you need to make a change or cancel, please Contact Us immediately.
Once your order has been processed, we can no longer modify or cancel it.
📌 My order status says “Unfulfilled.” What does that mean?
No worries! “Unfulfilled” simply means we’ve received your order successfully. Once it ships, you’ll get a tracking number and the status will change to “Fulfilled.”
↩️ How do I return an item?
Not in love with your purchase? Contact us within 60 days of delivery.
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Any brand-new product can be returned for a full refund.
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Please share your order number and the reason for return.
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Our support team will guide you through the process.
⚠️ Note: Shipping fees are non-refundable.
🚫 Will shipping be covered for my returns?
Return shipping costs and any related fees are the responsibility of the customer.
🛠️ What if my item is defective, incorrect, or damaged?
Please reach out within 60 days of delivery if your order arrives defective, incorrect, damaged, or missing.
To speed things up, include your order number and photos of the product. We’ll resolve it as quickly as possible. ✅
⏳ How long does the return & refund process take?
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Returns are processed within 5 business days after we receive your item.
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You’ll get a confirmation email once your return is complete.
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Refunds are credited back to your original payment method.
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Credit/debit card refunds typically appear within 1–5 business days depending on your bank.
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